Terms of Service

1. Acceptance of Terms

By creating an account, or by accessing or using the Vastram application and website (the “Service”), you agree to be bound by these Terms of Service and by our Privacy Policy and Refund & Cancellation Policy. If you do not agree, you may not use the Service.

The Service is operated by Vastram, a proprietorship registered under Udyam in India (“Vastram”, “we”, “us”).

2. Who may use Vastram

Vastram is a business tool for boutique and rental shop owners and their staff. You must be at least 18 years old, able to enter a binding contract under Indian law, and use the Service for business purposes. You agree that the information you give us when you sign up is accurate and that you will keep it up to date.

3. Subscription and Payments

Vastram is a paid service. By subscribing, you agree to pay the applicable fees. On mobile, payment is processed by the Apple App Store or Google Play Billing, with RevenueCat managing your subscription entitlement on top of that purchase. On the web app, payment is processed by Razorpay via recurring UPI Autopay or card mandate.

Plans renew automatically for a new term unless cancelled, as described in the Refund & Cancellation Policy. Prices shown are the prices at the time you subscribe. If we change our prices, the new price applies only from your next renewal, and we will tell you in advance. Applicable taxes may be added where the law requires.

4. Free Trial

New shops on the web app may start one 14-day free trial of the 12-Month plan, with full access to Vastram. To start it you authorize a card or UPI Autopay mandate; a ₹5 verification payment is taken and refunded automatically. Unless you cancel before the trial ends, ₹9,999 is charged automatically to that payment method when the trial ends and the 12-Month plan begins. A trial is limited to one per phone number or email address, and we may decline or cancel a trial that appears to be repeated or abused. Cancelling during the trial keeps your access until the trial end date, with no charge. The free trial is currently offered on the web app only. See our Refund & Cancellation Policy for the full details.

5. Your account and your staff

You are responsible for keeping your login details confidential and for everything that happens under your account, including actions taken by staff members you invite. You decide what each staff member can see and do; you are responsible for those choices and for removing access when someone leaves. Tell us promptly if you think your account has been used without your permission.

6. Your data and your customers

You own the data you put into Vastram, including your products, bookings, customer details and invoices. You give us permission to store and process it only to run the Service for you, as described in the Privacy Policy.

You are responsible for having the right to enter your customers' details (such as names, phone numbers and addresses), for the accuracy of everything you record, and for complying with the laws that apply to your business.

Vastram is a record-keeping and billing tool. It does not provide legal, tax, accounting or GST advice. Invoices, GST figures and reports are generated from what you enter; you are responsible for checking them, ideally with your accountant, before you rely on them or file anything with an authority.

7. Acceptable use

You agree not to use Vastram for any illegal or unauthorized purpose; to try to access another shop's data or break, probe or overload the Service; to copy, resell or reverse-engineer it; or to upload content that is unlawful or that you have no right to use.

8. Availability and changes to the Service

We work to keep Vastram available and your data safe, but we do not promise that it will be uninterrupted or error-free. It may be unavailable from time to time for maintenance, updates or reasons outside our control, including problems with internet, hosting, payment or app-store providers. We may add, change or remove features. Keep your own copies of anything important, such as the invoices you share with customers.

9. Suspension and termination

You can stop using Vastram and cancel at any time as described in the Refund & Cancellation Policy. We may suspend or end your access if you break these Terms, if a payment fails or is reversed, or if we are required to by law. If we end your access without cause, we will refund the unused part of your current paid term. On request, we will make your shop's data available to you for a reasonable period after your access ends.

10. Disclaimer of warranties

To the fullest extent the law allows, Vastram is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement.

11. Limitation of liability

To the fullest extent the law allows, Vastram and the people behind it are not liable for any indirect, incidental, special or consequential loss, or for any loss of bookings, revenue, profit, goodwill or data, arising from your use of, or inability to use, the Service.

Our total liability to you for all claims relating to the Service is limited to the subscription fees you paid for the term in which the claim arose. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

12. Indemnity

You agree to be responsible for, and to cover us against, claims by third parties (including your own customers or staff) that arise from your breach of these Terms, your misuse of the Service, or the data and content you put into it.

13. Governing law and disputes

These Terms are governed by the laws of India. If you have a problem, please email [email protected] first and give us a chance to resolve it in good faith. Any dispute we cannot resolve that way will be subject to the exclusive jurisdiction of the courts at Surat, Gujarat, India.

14. Changes to these Terms

We may update these Terms from time to time. The date at the top shows when they last changed. If a change is significant we will tell you in the app or by email. Using the Service after a change means you accept the updated Terms.

15. Contact

Questions about these Terms: [email protected].