VastramFrequently asked questions
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Pricing & billing
Is there a free trial, or a free tier?
There is no free tier, but new shops on the web app can try the 12-Month plan free for 14 days (card or UPI authorization needed; a ₹5 verification payment is refunded automatically, and ₹9,999 is charged when the trial ends unless you cancel before then). Beyond the trial, every shop picks one of three terms — 3-Month (₹3,499), 6-Month (₹5,999), or 12-Month (₹9,999) — to keep the app ad-free and reliable, with no artificial limits on bookings or inventory once you're in. See the Pricing page for the full plan comparison.
How does billing actually work?
Vastram bills as a recurring subscription. On mobile, that's handled by the Apple App Store or Google Play Billing. On the web app, it's handled by Razorpay via UPI Autopay or a card mandate — you'll get a notification at least 24 hours before each recurring debit, per Indian e-mandate rules.
What happens if a payment fails?
If a recurring charge fails, your subscription enters a grace period before access is paused — you'll get a notification either way, and can update your payment method to keep your subscription active without losing data.
How do I cancel, and what happens to my data?
Cancel anytime directly from Shop Settings in the app — no need to contact us. On mobile, you can also manage it directly via the App Store / Play Store. Prefer email? Write to [email protected] and we'll process it within 24 hours. Either way, you keep access until the end of your current billing period. Your shop data isn't deleted on cancellation; see the Privacy Policy for how to request full deletion.
Do I get a refund if I cancel mid-cycle?
Monthly charges are non-refundable. If an Annual subscription auto-renews and you didn't mean to keep it, you can request a refund within 7 days of the renewal charge. Full detail is in the Refund & Cancellation Policy.
The product
Does Vastram work on iPhone, Android, and desktop?
Yes — Vastram ships as a native iOS app, a native Android app, and a web app you can open from any desktop or laptop browser. All three read and write the same shop data, so a booking made on your phone shows up instantly on the web dashboard.
Can my customers use Vastram to book directly?
No — Vastram is an owner-only tool, on purpose. Your customers keep interacting with you the way they already do, over WhatsApp and phone calls. Vastram just manages your side of that conversation: inventory, bookings, invoices, and history.
Does it support Gujarati?
Yes. The entire app — every screen, not just a handful of labels — can be switched between English and Gujarati from Shop Settings.
What happens if I lose internet connectivity mid-booking?
Vastram needs an internet connection to save a booking, since availability is checked against the live shared database — this is what prevents two staff members on different devices from double-booking the same item. We recommend a stable connection when creating or editing bookings.